"It was important for Insync Surveys to be seen as confidential and professional. Insync Surveys did that in a non-threatening manner, we had some really suspicious and undecided union staff. Insync Surveys helped to solve some of the issues and provide recommendations of a way ahead. It is now our responsibility to move the organisation forward."
"This was the first time The Gordon had participated in the Insync Surveys Library benchmarking survey. The process from planning to delivery to reporting was very efficient and customer focused. Our results are being used to inform our library strategy to ensure we maintain and build on our success factors and also address the areas for improvement. A key factor in participating in the survey was the knowledge that in addition to direct customer satisfaction ratings, it was a benchmarking survey."