Testimonials

Gordon TAFE
"This was the first time The Gordon had participated in the Insync Surveys Library benchmarking survey. The process from planning to delivery to reporting was very efficient and customer focused. Our results are being used to inform our library strategy to ensure we maintain and build on our success factors and also address the areas for improvement. A key factor in participating in the survey was the knowledge that in addition to direct customer satisfaction ratings, it was a benchmarking survey."
Anthea Taylor
Institute Librarian
Gordon TAFE
University of South Australia
"The University of South Australia has had a highly productive working relationship with Insync surveys, for many years now. UniSA conducted its first staff survey 1999. This triggered a cycle of staff surveys with a follow up in 2002, then 2005, 2008 and another in 2011. Over this extended period, Insync Surveys have been unfailingly consistent in their helpfulness, timely support and in their advice and assistance on both the management of the staff survey and how best the University might respond to its findings. The regular conduct of the staff survey has offered an invaluable insight into the changing views, priorities of staff and into the University’s development. Insync Surveys has not only provided an excellent staff survey tool but also a service at a consistently excellent price. I have personally been involved with the management of the staff survey since 2002 and am pleased to recommend Insync Surveys' products and services to anyone looking to undertake surveys of this type in the Higher Education sector."
Greg Giles
Manager: Organisational Development Human Resources
University of South Australia
University of Hong Kong
“We have been most impressed with our first implementation of Insync Surveys' library client survey. The instrument itself is well equipped to our needs, the speed with which we received the results was unexpected. Our ability to benchmark with like institutions and the enormous amount of staff time we have saved lead me to believe that the library survey and the results provide excellent value. Finally the results we received have endorsed several of our directions and initiatives and this has been a great reassurance.”
Peter E. Sidorko
University Librarian
University of Hong Kong
University of Canberra
"Insync Surveys' Library Client Survey outcomes provide the core KPI data for the Library's Service Level Agreements with Faculties. The Library survey reports help to quickly and clearly communicate the Library's overall performance and acknowledge any performance concerns coming from specific client groups within the University. Also, Library staff have a reliable and shared reference point for planning service levels and improvements. The Library Client Survey is a key tool within the Library's Quality Cycle."
Anita Crotty
University Librarian
University of Canberra
Department of Health
"Insync Surveys has provided us with information that will enable Government to work on service improvement that promotes cross-sector collaboration."
Amanda Smith
Principal Program Advisor
Department of Health
Sunbury and Macedon Ranges School staff survey
"The Education Insync School Survey was able to draw out areas/issues not previousy available from traditional DEECD surveys. Very enlightening. Demographics interesting."
Phil Illman
Principal
Sunbury and Macedon Ranges School staff survey

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