"The Insync Surveys Library Client Survey has replaced our own client survey and has added enormously to the usefulness of the results for evaluating and improving our service. Being independent and highly professional it has credibility with senior management. The benchmarking component is a valuable added extra."
"The results of the Staff Survey are far more relevant than the usual staff opinion survey. This survey identified the strengths of our organisation, particular areas for further development, and gave an overall picture of the demographics of the school staff and where more intervention was needed. It is an invaluable tool and a great asset in setting appropriate action plans for the school."
"The Insync Surveys' Library Client Survey that we conducted this year has produced rich data that we will be able to use for future improvements. The Insync Surveys staff were professional and prompt and provided excellent customer service. The survey reports were comprehensive and easy to read and I would recommend Insync Surveys to other libraries."
"The reports clearly prioritise the areas that need attention and that influences how we allocate our budget. They are an important management tool, converting figures into information. Staff are approachable and informed, and the company keeps improving its product and learning from their experience."
"While we believe that we provide a valued service it is always nice to have this confirmed by an independent source. The Library Client Survey results did that for us and our organisation has taken notice."
"We’ve used Insync Surveys to conduct student satisfaction surveys for two years. The service provided by Insync Surveys has been outstanding and feedback obtained through their reports and analysis of the surveys has enabled us to identify and develop strategies to address areas needing improvement. We would welcome the opportunity to benchmark with other universities."