Student Administrative Survey and consulting

Student administrative services form the core of students' interactions with their education providers. The quality of these services can heavily impact the overall student experience.

Insync Surveys can help you improve the performance and effectiveness of your student administrative services, leading to improved student experiences. The Insync Surveys Student Administrative Survey measures and benchmarks student experiences with a range of standard and customisable survey questions.

Often run every second year alternating with the Student Support Survey, the Student Administrative Survey will help your education organisation:

  • understand your students' experiences
  • increase service user satisfaction
  • identify and capitalise on areas of best practice
  • improve efficiency and productivity

The Student Administrative Survey assesses students' experience with their institution's: admissions and enrolments processes; the collection of university fees; the administration of examinations and results; and student centre services. Additional customised questions can be added to your survey.

The survey allows you to benchmark your university's performance against a range of other universities in Australia that have run the survey in the last two years. Benchmark information is available across support administrative areas and for individual services.

The Student Administrative Survey is a standardised and simple to deliver online survey. Your project will be fully developed, hosted, administered and managed by qualified and experienced staff at Insync Surveys.

Thematic analysis of free text responses is available as an optional addition to the basic survey, putting quantitative results into context and allowing for a deeper understanding of student needs.


Our core purpose is to help organisations achieve sustainable high performance. We offer a number of core consulting services, including action planning and interactive focus groups.

Insync Surveys' registered psychologists and research experts have the knowledge and experience to help organisations become more effective. We work with all our clients from start to finish to ensure projects are successful.

Our dedicated education research project managers provide insights based on their technical and industry experience that guide post survey improvement initiatives.

Contact us today to discuss how a Student Administrative Survey can help you improve your student experience and outcomes.

Send an enquiry   contact us