"The Insync Surveys Library Client Survey has replaced our own client survey and has added enormously to the usefulness of the results for evaluating and improving our service. Being independent and highly professional it has credibility with senior management. The benchmarking component is a valuable added extra."
"While we believe that we provide a valued service it is always nice to have this confirmed by an independent source. The Library Client Survey results did that for us and our organisation has taken notice."
"In the past we have conducted in-house client surveys that have been of little value. However our experience with our first Insync Surveys Library Client Survey has been different – it's been a very succcessful exercise. We look forward to repeating the survey in two years' time."