Central Queensland University Library has just completed its sixth Library Client Satisfaction Survey with Insync Surveys. The longitudinal data and comments have proved to be invaluable for the library to review and enhance our services. The Library Client Survey is undertaken with minimum of fuss and with good support from Insync Surveys. Results have been provided very promptly following the completion of the survey.
"The Insync Surveys Student Services and Amenities Fee survey has been a valuable exercise for Southern Cross University. The survey design was simple and effective and the student response rate was excellent. The results certainly provided SCU with a clear message about the spending priorities of our students, and this information will be an important component of our decision making when we allocate those funds. Insync Surveys' professionalism and communication throughout the exercise were outstanding, and the data was delivered on time and in a format that was immediately useful and usable."
"Thank you very much for participating in our discussion about the staff survey. The session was very positive and it was most helpful that Insync Surveys was there and able to answer any questions about the nature and implementation of the staff survey across the wide range of institutions in the database. Insync Surveys made things very convenient and easy and we appreciate their helpfulness and readiness to provide advice and assistance on every occasion. We look forward to continuing our association with them."
"I have had the great pleasure of dealing with Insync Surveys over the last month or two as the Library undertook its first Insync Surveys Library Survey. They have been incredibly supportive during this time and have been prompt and informative and their advice has been precise and effective. I am sure that the success of the process is due in no small part to their professionalism. We are in the middle of discussing the results and finding them very valuable."
"The University of South Australia has had a highly productive working relationship with Insync surveys, for many years now. UniSA conducted its first staff survey 1999. This triggered a cycle of staff surveys with a follow up in 2002, then 2005, 2008 and another in 2011. Over this extended period, Insync Surveys have been unfailingly consistent in their helpfulness, timely support and in their advice and assistance on both the management of the staff survey and how best the University might respond to its findings. The regular conduct of the staff survey has offered an invaluable insight into the changing views, priorities of staff and into the University’s development. Insync Surveys has not only provided an excellent staff survey tool but also a service at a consistently excellent price. I have personally been involved with the management of the staff survey since 2002 and am pleased to recommend Insync Surveys' products and services to anyone looking to undertake surveys of this type in the Higher Education sector."
“We have been most impressed with our first implementation of Insync Surveys' library client survey. The instrument itself is well equipped to our needs, the speed with which we received the results was unexpected. Our ability to benchmark with like institutions and the enormous amount of staff time we have saved lead me to believe that the library survey and the results provide excellent value. Finally the results we received have endorsed several of our directions and initiatives and this has been a great reassurance.”