"The Library Client Survey provides the library with the qualitative data in order to support business cases we intend to submit to management. This will help us to justify the need to increase resources and improve facilities."
“We will use the results from the Library Client Survey to inform our directions for improvement within the various campus libraries. The best practice categories are useful as they encompass a broad range of services which impact on library clients.”
"The Insync Surveys Library Client Survey provides us with useful feedback on our service and resources."
"Insync Surveys' flexible Library Client Survey enables us to easily see where we can improve our services to users and benchmark with like organisations. Reports are clear and easy to understand and save us a lot of work. Analysis of verbatim comments is valuable to us and would be impossible for us to do ourselves. This makes it excellent value for money. All survey work and reports were provided efficiently and in a timely manner which we appreciate."
"In the past we have conducted in-house client surveys that have been of little value. However our experience with our first Insync Surveys Library Client Survey has been different – it's been a very succcessful exercise. We look forward to repeating the survey in two years' time."
"Insync Surveys' survey instruments have added great value to UWS Library's benchmarking and quality endeavours, and have assisted us in identifying problem areas and effectively addressing these over time."